Booking Terms

1. Your Contract with Accommodation featured by Today We Travel Limited
When you book accommodation, we send you confirmation of the booking.  It is at the time we send this confirmation that a binding contract comes into existence.   The date of the contract is the date that appears on the confirmation.    These booking conditions form the basis of the contract.   Once the contract is made, Today We Travel Limited is responsible to you to provide you with what you have booked and you are responsible to pay for it, in each case subject to these booking conditions, and any other terms and conditions specific to the relevant accommodation.  Please note : It is important to check carefully the details of your booking, when you receive it.  If you want to cancel or change your booking later, you may have to pay amendment or cancellation charges [stated below] which may be as much as the whole accommodation costs.  Today We Travel Limited, will send the confirmation and other information to you, who will in turn be responsible for ensuring that all members of the party are kept fully informed.  In parties or two or more people, the lead name on the booking, accepts responsibility for making all payments for all members of the party.   Should you wish to make an amendment or cancellation to your booking, we must receive confirmation by email or fax.  If your clients are aged under 18 on the date of departure and their parents or guardians are not traveling with them, they must write to us with their written consent. 

2.    Group Bookings
Bookings comprising up to 5 rooms can be booked via our website.    If 6 or more rooms are required this must be done by contacting Today We Travel by email [sales@todaywetravel.co.uk] or by telephone / fax.  Hotel accommodation is offered strictly subject to availability,  Upon receipt of a written instruction to proceed with reservation, Today We Travel reserves the right to offer alternative hotels should those quoted not be available or subject to an unforeseen price increase.    Rooming list and final amendments should be advised in writing 5 weeks prior to the date of travel.   Today We Travel shall be entitled to reject single-sex or student group bookings.  It is the responsibility of the agent to inform Today We ravel of the constitution of the group and the purpose of its visit. 

3.    Payments
When making a booking less than 14 days prior to departure, payment is required in full at the time of booking.  When making a booking more than 14 days prior to departure, a deposit is required as follows:

Accommodation/Transfers :
£25 deposit per booking [non-refundable] with balance then due 14 days prior to departure [payment must reach Today We Travel Limited within 7 days of the date of the confirmation.

A small number of hotels and apartments may incur a different level of deposit, but this will be advised on the confirmation issued to you.

Villas and Private Homes :
As villas/private homes are usually privately owned, a deposit of 25% is required per booking [by the deposit due date shown on the confirmation] with the balance then due 56 days prior to departure [payment must reach Today We Travel Limited by the due date and no reminders will be issued].

Incidental Extras :
Payment for incidental extras [e.g. mini bars, telephone charges, etc.] has to be made directly to the accommodation, when you check out.

Group Bookings :
For group bookings [12 or more people on a single booking, or 6 or more rooms] a deposit of £10 per person will be required. [please see Section 2 - Group Bookings].  The balance is then due 35 days prior to the date of travel. 

Please note : If the payment[s] are not received by the due date[s], Today We Travel Limited, will be entitled to treat your booking as cancelled by you.  You will then lose your deposit and may be liable to pay the cancellation charges shown in clause 14.   Payment can be made by cheque, bank transfer or debit/credit card.  There is no charge for debit card payments, but payments by credit card are surcharged at 3%.

4. Special Requests
If you have any special requests that do not form part of the standard accommodation services [such as dietary requirements, cots or room location], please let Today We Travel Limited know at the time of booking.  All such requests will be passed to the relevant accommodation, but unfortunately cannot guarantee that they will be met.  Furthermore, if the accommodation is unable to meet any such requests, neither Today We Travel Limited nor the accommodation will have any liability to you in this respect.     

5. Carriage
The responsibility for transportation from the UK to the destination country remains with the customer.   If Today We Travel Limited is requested to provide transfers in the final destination then this will be at the cost indicated on the confirmation and details of the transfer arrangements will be set out on the accommodation voucher issued to the customer.  Please note that transfers are compulsory for any AOA bookings [see clause 7].  

6.    Accommodation Details
We aim to ensure that the information provided is accurately conveyed on our website.  Unfortunately changes and errors occasionally occur.  There may be small differences between the actual accommodation and its description.   Certain facilities may require refurbishment or maintenance eg swimming pools and amenities, or activities can be cancelled or curtailed due to lack of demand or inclement weather. Today We Travel Limited, will endeavour to notify the customer of any building works / unavailability prior to date of departure.  However, this service cannot be provided on late bookings or with “allocated on arrival” bookings.  

7. Other Websites
todaywetravel.com may contain links to other websites.  Except where they belong to Today We Travel Limited, such other websites are not under our control or maintained by us and we are not responsible for the content of such websites.  We provide these links for their convenience only but do not monitor or endorse the material on them.  We cannot accept any liability whatsoever and howsoever arising in relation to any such other websites [including, by way of example, any inability to access or delay in accessing any such other website] or in relation to any material or information appearing on them or which you may otherwise come across after leaving our site.

8.    Allocated on Arrival Bookings [AOA]
If Today We Travel Limited books an AOA for the customer, this signifies that the accommodation name and resort have not been specified.  Facilities for AOA bookings cannot be guaranteed unless agreed in writing by Today We Travel Limited. Any details in relation to the collection of keys for your property will be set out in the accommodation voucher issued to the customer.  

9. Travel Insurance
We strongly recommend you arrange adequate holiday insurance.  We recommend that insurance should cover the cost of cancellation by you, all medical costs and the cost of assistance including return to the UK in the event of an accident or illness.   

10. Elderly and Disabled Clients
Although Today We Travel Limited do not specialise in accommodation for the elderly and disabled, we can make enquiries and provide an opinion about the suitability of particular accommodation and resorts.  Any advice given in this respect must be confirmed in writing if special requirements form an essential part of the booking.

11.    Customer Behaviour
The booking is valid exclusively to the lead name and number of passengers on the accommodation voucher provided by Today We Travel Limited.  The accommodation reserves the right at any time to terminate their stay or that of any other member of their party due to their misconduct, where justified in their reasonable opinion.  Full cancellation charges will then apply and no refund will be given.  Furthermore, Today We Travel Limited shall be under any obligation whatsoever to pay compensation or meet any costs or expenses incurred as a result of your stay being terminated.  If their actions or those of any member of their party cause damage to the accommodation in which they are staying, they must fully reimburse the accommodation for the cost of the damage before they end their stay.  They must also indemnify us against any claim [including legal costs] made against us as a result. 

12.    Changes to and Cancellation of the Booking by Today We Travel
If there are any significant changes/cancellations to the booking, we will inform you as soon as possible. Today We Travel Limited will, however, endeavour to offer you the following:

If a significant change has to be made [and the change is not acceptable to you] or your booking has to be cancelled, we will, if possible and as soon as reasonably practical, offer you alternative accommodation [from the range we advertise] of similar type and standard in a similar location for the same or similar time of year. As the alternative accommodation is likely to be owned by a different accommodation provider to the original accommodation, the advertised cost of the alternative accommodation will be payable. However, it is possible you may be able to claim any price difference (if the alternative accommodation is more expensive) from the original accommodation provider. Obviously, if the alternative accommodation is advertised at a lower price, you will receive a refund (if you have already paid the balance of your total holiday cost) of the price difference. If you do not wish to accept a significant change or any alternative accommodation offered or we cannot offer you suitable alternative accommodation, you will receive a full refund of all monies paid to us for the accommodation concerned.  In the unlikely event that you fail to email us with confirmation that you wish to accept any change or alternative accommodation within the time period we reasonably stipulate, we are entitled to assume you wish to cancel your booking of the accommodation concerned and receive a full refund of all monies paid to us for it.  Compensation will not be payable where any change or cancellation results from “force majeure” (please refer to clause 12 below) or where you have refused, without good reason, to accept alternative accommodation you have been offered.  Please note, no compensation is payable for minor changes. Such minor changes do not entitle you to change to alternative accommodation or to cancel without paying the normal charges as set out in these conditions. A minor change is a change, which Today We Travel could not reasonably expect to have a significant effect on your confirmed booking.

13.  Circumstances beyond the control of Today We Travel Limited (Force Majeure)
Except where otherwise expressly stated in these conditions, Today We Travel Limited shall not be liable, jointly or individually, for any changes, cancellations, effect on your holiday, loss or damage suffered by you or for any failure by Today We Travel Limited to perform or properly perform any of their respective obligations to you which is due to any event(s) or circumstance(s) beyond the reasonable control of the accommodation concerned and/or Today We Travel Limited as applicable (referred to as ‘force majeure’ in these conditions). By way of example, force majeure includes fire, flood, exceptional weather conditions, epidemics, destruction or damage of accommodation by any cause (other than negligence) and all similar situations. In appropriate cases (for example where your booking has to be cancelled before departure) we will refund to you all monies paid to us by you for the accommodation affected.

No compensation, expenses, costs or other sums of any description (including without limitation the cost of securing alternative accommodation) will be payable in such circumstances by Today We Travel Limited.

14.    If you wish to make Changes to, or Cancel the Booking
If you wish to change any details on the booking, after the booking confirmation has been sent to you, Today We Travel Limited will endeavour to assist.  However, Today We Travel Limited has no obligation to make any change, although it will permit you on behalf of the customer who is prevented from traveling, to transfer their booking to someone else, provided you give us reasonable notice of the transfer.  If Today We Travel Limited is able to make the change, we may apply an administration charge as shown below plus any applicable charges of the accommodation, subject to their terms and conditions.  Please note : the amendment charges below are only valid if your booking does not require change of hotel, apartment or villa [ie you are staying at the same accommodation and wish to change the room type, board basis, date, duration or number of guests].  If you wish to change to another hotel, apartment or villa, please call our reservations teams who will confirm the new cost to you.  This will be considered as a cancellation and a new booking will be made.  All changes to bookings must be confirmed by email or fax to Today We Travel Limited.

Accommodation/Transfers :
More than 14 days prior to date of travel
Cancelled booking =   loss of deposit plus any previously invoiced amendment charges
Amendments =           £15 per booking
Name Changes =       £15 per person

14 days up to date of travel
Cancelled booking =   100%
Amendments =           £15 per booking
Name Changes =        £15 per person

Villas and Private Homes: 
More than 56 days prior to date of travel
Cancelled booking =    loss of deposit plus any previously invoiced amendment charges
Amendments =            £15 per booking
Name Changes =        £15 per person

56 days up to date of travel
Cancelled booking =     100%
Amendments =            £15 per booking
Name Changes =        £15 per person

Group Bookings :
35 days up to date of travel
Cancelled booking =   100%
Amendments =           £15 per booking
Name Changes =       £15 per person

If one or more members of your party cancel, this may mean that accommodation is under-occupied and the price of the remaining members of the party may be increased to reflect this.  If you wish to make any change to the booking while on holiday [e.g. upgrading accommodation or extending your stay] all requests are subject to availability and any extra cost must be paid immediately. 

15.  Problems and Complaints
If your client has a complaint while they are staying at the accommodation in question, they must inform the accommodation management immediately, in order to give them the change to resolve the problem.   Should the situation persist then contact must be made with the local agent service whose contact details they will find on the accommodation voucher provided by Today We Travel Limited.  If they fail to reach an agreement with either the accommodation management or the local agent during your stay, they may find it more difficult to negotiate an amicable solution once they have returned home.  If the grievance is still unresolved or the clients are not happy with the level of service provided locally, Today We Travel Limited may be able to act in an intermediary capacity, but will only offer to do so if you write to us within 28 days of the final day of the clients’ stay in the accommodation. 

As members of the Travel Trust Association we must abide by their codes of conduct.  These clearly state that we are to acknowledge a complaint within 14 days of its receipt, thereafter within 28 days to either send a full reply or a letter explaining why we are unable to provide a full response and 56 days in total to complete the file.

16.  Room Allocation
After registration, on arrival at the accommodation, the clients will be allocated a room.  In certain cases, your client will be asked for a refundable deposit by the property and the client will be liable for any damages.  Customers will be requested to vacate the accommodation at 11am on the date of your departure unless otherwise stated by the accommodation or stated on the accommodation voucher provided by Today We Travel Limited.

17.  Jurisdiction
If any part of these Booking Conditions is found to be invalid or unenforceable, then the remainder of these Booking Conditions will not be affected but will remain valid and enforceable.  All disputes will be governed by English Law and are deal with in the courts of England or Wales.